Privacy Policy

1. Introduction

Opal Drift ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website located at opal-drift.com (the "Service") operated by Opal Drift.

Please read this Privacy Policy carefully. If you do not agree with the terms of this Privacy Policy, please do not access the Service.

2. Information We Collect

2.1 Personal Information

We may collect personal information that you voluntarily provide to us when you:

• Subscribe to our newsletter
• Contact us through our website
• Participate in activities on our website
• Request information about our services

This personal information may include:

• Name
• Email address
• Phone number
• Musical interests and preferences

2.2 Automatically Collected Information

When you visit our website, we may automatically collect certain information about your device and usage patterns, including:

• IP address
• Browser type and version
• Operating system
• Pages visited and time spent
• Referring website
• Device information

3. How We Use Your Information

We use the information we collect for various purposes, including:

• Providing and maintaining our services
• Sending you newsletters and marketing communications (with your consent)
• Responding to your inquiries and customer service requests
• Improving our website and services
• Analyzing website usage and trends
• Protecting against fraudulent or illegal activities
• Complying with legal obligations

4. Legal Basis for Processing (UK GDPR)

Under UK GDPR, we process your personal information based on the following legal grounds:

• Consent: When you subscribe to our newsletter or contact us
• Legitimate Interests: For website analytics and improving our services
• Legal Obligation: When required by law
• Contract: When providing services you have requested

5. Information Sharing and Disclosure

We do not sell, trade, or otherwise transfer your personal information to third parties except in the following circumstances:

• Service Providers: We may share information with trusted third-party service providers who assist us in operating our website and conducting business
• Legal Requirements: We may disclose information when required by law or to protect our rights, property, or safety
• Business Transfers: In the event of a merger, acquisition, or sale of assets
• Consent: With your explicit consent for any other purpose

6. Cookies and Tracking Technologies

Our website uses cookies and similar tracking technologies to enhance your browsing experience. We use:

• Necessary Cookies: Essential for website functionality
• Analytics Cookies: To understand how visitors use our website (only with your consent)
• Marketing Cookies: For targeted advertising and marketing (only with your consent)

You can manage your cookie preferences through our cookie banner or by adjusting your browser settings. For more information, please see our Cookie Policy.

7. Data Security

We implement appropriate technical and organizational security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. However, no method of transmission over the internet or electronic storage is 100% secure.

8. Data Retention

We retain your personal information only for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law. Specifically:

• Newsletter subscriptions: Until you unsubscribe
• Contact inquiries: 3 years after the last contact
• Website analytics: 14 months
• Marketing cookies: Until you withdraw consent or 1 year maximum

9. Your Rights (UK GDPR)

Under UK GDPR, you have the following rights regarding your personal information:

• Right to Access: Request a copy of your personal information
• Right to Rectification: Request correction of inaccurate information
• Right to Erasure: Request deletion of your personal information
• Right to Restrict Processing: Request limitation of processing
• Right to Data Portability: Request transfer of your data
• Right to Object: Object to processing based on legitimate interests
• Right to Withdraw Consent: Withdraw consent for consent-based processing

To exercise these rights, please contact us at [email protected].

10. International Data Transfers

Your personal information may be transferred to and processed in countries other than the United Kingdom. When we transfer data internationally, we ensure appropriate safeguards are in place, such as:

• Adequacy decisions by the UK government
• Standard contractual clauses approved by the UK authorities
• Binding corporate rules
• Certification schemes

11. Children's Privacy

Our Service is not directed to children under the age of 16. We do not knowingly collect personal information from children under 16. If you are a parent or guardian and believe your child has provided us with personal information, please contact us immediately.

12. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any material changes by posting the updated Privacy Policy on our website and updating the "Last Updated" date. Your continued use of the Service after any changes constitutes acceptance of the updated Privacy Policy.

13. Contact Information

If you have any questions about this Privacy Policy or our privacy practices, please contact us:

14. Complaints

If you believe we have not handled your personal information in accordance with UK data protection laws, you have the right to lodge a complaint with the Information Commissioner's Office (ICO):